Payments & Quality Assurance
Payment Information
Credit Cards - 
  1. We accept Visa, Mastercard, Discover and American Express
  2. You will be required to enter your credit card at checkout unless you are able to purchase on terms
  3. If you need to update your payment information, simply go to your customer profile and update billing information
  4. Invoices are emailed out once orders have been pulled and completed
  5. For Credit Card payments, an additional reciept is emailed once the card has been run
  6. Credit Card payments for cellpack herbs will not be processed until the week before your order ships out
  7. Cash/Check -
  8. Local Deliveries and Pickups may pay via check or cash
  9. At checkout simply select "Approved Terms or Cash/Check" under billing
  10. If you are approved to pay with cash/check and do not have the option to checkout this way, please give us a call 
  11. Invoices are printed out and available upon pickup/delivery as well as emailed
  12. Credit Arrangements/Terms -
  13. Credit arrangements and terms are offered on a preapproved basis with established customers only
  14. Statements are emailed out monthly and all payments are required by their due dates
  15. A finace charge of 2% per month (an annual rate of 24%) will be assessed to accounts that are 30 days overdue
  16. Brokers -
  17. Organic Cellpack Herb customers are welcome to place orders through their broker
  18. To place an order through your broker, reach out to your representative and they will get in contact with us
  19. If you would like to place an online order and you bill through a broker, please get in touch with us to add your broker to your account 
- Prices are subject to change at anytime -
Quality Assurance
  1. Hillcrest Nursery Inc. is committed to providing the highest quality plants
  2. If there is ever an issue with your order, you will need to make a claim
  3. Initial claim notification via email is necessary within 24 hours of receiving your shipment
  4. This must be accompanied with photos and sent to orders@hillcrestnursery.com
  5. Final claims must be made within two weeks of shipments delivery date
  6. If approved, replacements, a credit memo, or a refund check will be issued
Downloads:

File a Claim

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Claim Example

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